RETURNS/EXCHANGE/REFUNDS: 

If three days have gone by since your order was delivered, we cannot offer you a refund or exchange. You must report any issue within three days. 

Please contact info@glowskinusa.com

CALL: 480-206-2038

You will need to report damaged goods within three days of delivery confirmation. All exchanges must be in a new condition, unopened.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company. It may take some time before your refund has officially posted as the banks and credit card companies communicate..

Next, contact your bank. There is often some processing time before a refund is posted.

Once you have accomplished these steps, and still have not received a refund, please contact us at  480-206-2038

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

NON-RETURNABLE PRODUCT

The following types of product are not accepted for return:

• Un-sellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or damaged.
• Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
• Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
• Make-up, Make-up brushes, combs, brushes, and eyelash extensions: All sales are final.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

SHIPPING POLICY

"Currently we ship to all of North America only"

At Glow & Skin USA, we will always strive to give our customers our best to ensure your package is packaged, labeled ,and shipped with care. We will ship to the address provided. If the address provided is incorrect then it is the responsibility of the customer to inform us prior to shipping. If the order is shipped and the address provided is incorrect, Glow & Skin USA will only replace the order when the original order is returned to Glow & Skin USA warehouse by the shipping carrier. 

During the check out process you will be presented with a very affordable shipping insurance option. In cases of lost or stolen packages and the insurance provided is declined then Glow & Skin USA will not replace the order.

Glow & Skin USA is not liable for lost or stolen packages that track as “Delivered”. Please check with your local USPS office or FedEx office if you believe your package has been lost or stolen. Please note that refunds are not issued by

Glow & Skin USA on lost packages. 

Express Shipping

Please Note: all orders for USPS Express 2-3 Business Day and FedEx Standard Overnight will need to be placed before 12 Noon Monday – Friday Mountain Standard Time.

All Express orders placed on Friday before 12 will arrive Monday before 5 pm. There are no Saturday or Sunday delivery options.

30 Day Tracking Policy

 

*This Policy is for Undelivered packages ONLY. (All lost mail that says

“Delivered” will have to be settled with the customers post office and/or

Police department)

*Customers Package that has not moved in 30 days will be eligible for

product reship on the 31st day of non-movement.

*Reship is only valid from days 31-60 and customer is required to

callback in order for reship to go out.